To Open a Trouble Ticket: CLICK HERE
True Vine Online Email
Logging Into Email
From the True Vine Web Site:
You can log into your TrueVine.net email here:
(Save the link to use later)
OR From the True Vine Home Page:
TVO HOME PAGE
From a Smart Phone or Tablet:
Set up your mobile device to synchronize with the web mail. Remember synching means what you do on the web effects email on your phone and what you do on the phone effects the web. So be careful deleting messages you may still want at the other location. Here are instructions for setting up your mobile device:
Using Email Software
Most people prefer to use the email from the web since it can be synchronized with mobile devices (smart phones etc). However, some people prefer using Email software like Outlook or Thunderbird. Instructions for setting those up are below:
Software Setup Guides:
|TVO BLOCKIT FILTER
For Desktops & Laptops
True Vine Online uses more than one filter system in order to best serve different situations. Be sure to download the correct system for your account. Installing the wrong version could interrupt your Internet service. If unsure, phone us for help.
User Name is sometimes referred to as PROFILE MANAGER
Most customers follow our suggestion and do NOT have the password to control the filtering rules or to uninstall the filter. If you are wondering why a password isn't working this is most likely the reason and you need to contact us.
Blocking & Unblocking Sites...
Since most customers do not have passwords, you will need to have us make changes to the filtering rules. This can be done 3 ways:
Testing Your Filter...
It is extremely dangerous to test your filter by trying to go to pornography. Porn site operators are not usually nice people and often try to spread spyware & other dangerous stuff. We urge you not to test your filter by accessing porn just in case you got to a site that wants to take over your computer. Instead test it by clicking the link below. If you get blocked, it is installed and working...Test To See If Your Web Filter Is Working
|TVO BLOCKIT FILTER
For Mobile Devices
Our filter for mobile devices works differently than on a desktop or laptop computer. Our filter for mobile devices is actually a substitute browser to replace the original browser. It is a FILTERED browser (once registered and filtering is activated) This means the customer needs to block the use of the original browser which is NOT filtered. This is an easy but extremely important step.
Installation Of TVO BLOCKIT MOBILE
Parents can block or unblock a site from any computer by going here: Parental Control Interface
Once logged in, the parent can:
TVO DSL requires a username and password to get online.
All your computers require our filtering software be installed to block pornography.
There are 2 ways this may be setup to provide the log in information to the system:
|Remote Desktop Service
In some cases True Vine Support may ask to log onto your computer to see and fix problems we could not talk you through fixing. We use the . Our regular charge is $35.00 if this is necessary. Charge can be waived at the discretion of your support representative.
If instructed to do a remote session click here
Our technician will provide the session ID
11AM-7PM Eastern Time
or Toll Free 1-877-878-3846 (if needed)
By Email: CLICK HERE